Training Supervisor
Salary:
$56,906.
00 - $99,586.
00 Annually Location :
Wake County, NC Job Type:
Permanent Full-Time Remote Employment:
Flexible/Hybrid Job Number:
23-10004 Department:
Dept of Health and Human Services Division:
Disability Determination Services Opening Date:
07/31/2023 Closing Date:
8/11/2023 5:
00 PM Eastern Job Class Title:
32000350 Position Number:
60055503 Salary Grade:
NC17 Description of Work The NC Disability Determination Services (NCDDS) Division is the state division responsible for making medical determinations on disability claims for the Social Security Administration and state Medicaid office.
The division adjudicates over 140,000 initial disability applications, reconsiderations, reviews for continuing eligibility, and continuing disability review appeals under the Social Security and Supplemental Security Income program and disability applications for Medicaid.
Applications are forwarded to the NCDDS from local Social Security offices or in the case of Medical Assistance claims, from the County Department of Social Services.
Agency personnel are responsible for obtaining medical and vocational information on applicants, evaluating the findings under Social Security Administration (SSA) disability criteria and preparing determinations and notices to advise the Applicant of the decision on the claim.
The Training Unit is responsible for training new Federal and Medicaid Disability Analysts-In-Training to prepare them for entry into the case processing units and claim adjudication.
The training unit provides other agency training as needed including in-service training, specialty training for new medical staff, remedial training for examiners, and targeted training for returning examiners.
Beyond an increased medical knowledge in order to teach several medical and psychological based training modules, this group also must maintain a more broad and in-depth understanding of the disability processes, to include both Federal and Medicaid policies and a sound understanding of the Sequential Evaluation Process.
The Training Unit is responsible for maintaining a working knowledge of electronic claim adjudication tools and procedures.
The Training Supervisor must design, compose, construct, maintain, coordinate, and present program related training at Disability Determination Services for all members of the staff, including management.
Supervise and evaluate performance of Disability Determination Analyst Trainees during their time in the training program.
This includes lecture and presentation-based training, in-classroom assessments, and casework.
The Training Supervisor must prepare and submit projection of needs for program training based on transmission of new policy mandates or need for refresher training based on federal returns and DDS QA review findings.
The Training Supervisor formulates training materials and communicates the information to affected employees through training sessions of various length.
The Training Supervisor maintains knowledge of current developments pertaining to Social Security disability guidelines.
The Training Supervisor maintains and continues to expand skills and knowledge related to training techniques and the development of effective training presentations.
All new disability determination examiner trainees report directly to a Training Supervisor.
The number of employees under the supervision of a Training Supervisor varies with number of positions available for new disability determination examiners.
The assigned training supervisor is responsible for biweekly performance reviews to include coaching and mentoring as well as time and leave approval.
Knowledge, Skills and Abilities / Competencies To receive credit for all of your work history and credentials, you must list the information on the application form.
Any information listed under the text resume section or on an attachment will not be considered for qualifying credit.
Qualified applicants must document on the application that they possess all of the following:
Demonstrated experience in mentoring and training.
Demonstrated experience in written and oral communication with individuals from varying backgrounds.
Minimum Education and Experience Requirements Some state job postings say you can qualify by an equivalent combination of education and experience.
If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
See oshr.
nc.
gov/experience-guide for details.
Bachelors degree from an appropriately accredited institution and four years of progressive experience as a Disability Determination Specialist; or an equivalent combination of education and experience.
Supplemental and Contact Information The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.
Due to the high volume of applications received, we are unable to provide information regarding the status of your application over the phone.
To check the status of your application, please log into your account and click Application Status.
You will either receive a call to schedule an interview or an e-mail notifying you when the job has been filled.
For technical issues with your applications, please call the NeoGov help line at 855-524-5627.
Applicants will be communicated with via e-mail only for updates on the status of their application.
If there are any questions about this posting other than your application status, please contact the DDS HR Office at 919-814-2441.
Applications must be received by 5pm on the closing date.
Please follow the instructions to apply online.
In order to receive credit for all of your work and education history, all information must be listed on the State of North Carolina application.
Statements such as see resume will not be accepted and will be considered incomplete.
Applicants seeking Veteran's Preference should submit a copy of Form DD-214.
RIF candidates must attach their notification letter.
A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems.
Following the interview process, the recommended candidate will be contacted and asked to submit to an initial pre-screen Federal background investigation through the SSA Office of Human Resources (DCHR).
If the pre-screen is favorable, a conditional job offer can be extended.
After a new hire's start date, continued employment is still contingent upon full suitability clearance through the DCHR, which entails submitting to a detailed security questionnaire and a potential interview from a DCHR investigator that may include the need for a medical release from the individual during the investigative process.
At any point during employment, a final determination by the SSA that the employee does not have a favorable suitability determination will lead to termination of employment.
DHHS selects applicants based on job related knowledge, skills & abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.
NOTE:
For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few.
Paid parental leave is available for eligible employees.
Some benefits require 30
hours work/week for participation.
01 I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment.
I have included all of this information within my application.
(NOTE:
AN ATTACHED RESUME DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION.
If you haven't completed the application requirements, please return to your application to finish it before submitting your application.
) Yes, I understand and have fully completed all requirements.
02 Please describe a time when you were asked to do something you didn't know how to do.
What steps did you take to understand/complete the tasks? What was the outcome? If you do not have any example, enter N/A.
03 Please check all that apply to reflect your progressive experience worked as a Disability Determination Analyst.
Completed the DDS Trainee Program Worked as a Disability Determination Analyst 1.
0 Worked as a Disability Analyst 1.
5 Worked as a Disability Analyst 2.
0 Worked as a Disability Analyst 2.
5 Worked as a Disability Analyst 3.
0 Worked as a Disability Analyst 3.
5 Worked as a Case Consultant/Assistant Supervisor Worked as a Supervisor Worked as a Disability Hearings Officer 04 Please describe your experience with training small or large groups.
If you do not have any experience, enter N/A.
05 Have you participated in the DDS Buddy/Mentor program for our new trainees as a Mentor? Yes No 06 Please describe your experience with mentoring.
How did you ensure that they learned what you were teaching? If you do not have any experience, enter N/A.
07 Please give an example of when you applied analytical and problem-solving skills in a work setting.
If you do not have an example, enter N/A.
08 Where did you learn about DHHS or this opportunity?) Company or OSHR Website Employee Referral Professional Association or Industry-specific job board Conference / Career Fair LinkedIn Other Social Media Theater Advertisement Internet Advertisement TV / Radio Indeed Other General Job Boards Google Other Search Engines 09 Please give additional detail where you learned of DHHS or this opportunity.
(e.
g.
, APA Annual Meeting in NYC in May 2021, Facebook, LinkedIn, Doximity, NC Substance Abuse Professional Practice Board, etc.
)) Required Question Recommended Skills Administration Assessments Claim Processing Coaching And Mentoring Communication Medicaid Estimated Salary: $20 to $28 per hour based on qualifications.
$56,906.
00 - $99,586.
00 Annually Location :
Wake County, NC Job Type:
Permanent Full-Time Remote Employment:
Flexible/Hybrid Job Number:
23-10004 Department:
Dept of Health and Human Services Division:
Disability Determination Services Opening Date:
07/31/2023 Closing Date:
8/11/2023 5:
00 PM Eastern Job Class Title:
32000350 Position Number:
60055503 Salary Grade:
NC17 Description of Work The NC Disability Determination Services (NCDDS) Division is the state division responsible for making medical determinations on disability claims for the Social Security Administration and state Medicaid office.
The division adjudicates over 140,000 initial disability applications, reconsiderations, reviews for continuing eligibility, and continuing disability review appeals under the Social Security and Supplemental Security Income program and disability applications for Medicaid.
Applications are forwarded to the NCDDS from local Social Security offices or in the case of Medical Assistance claims, from the County Department of Social Services.
Agency personnel are responsible for obtaining medical and vocational information on applicants, evaluating the findings under Social Security Administration (SSA) disability criteria and preparing determinations and notices to advise the Applicant of the decision on the claim.
The Training Unit is responsible for training new Federal and Medicaid Disability Analysts-In-Training to prepare them for entry into the case processing units and claim adjudication.
The training unit provides other agency training as needed including in-service training, specialty training for new medical staff, remedial training for examiners, and targeted training for returning examiners.
Beyond an increased medical knowledge in order to teach several medical and psychological based training modules, this group also must maintain a more broad and in-depth understanding of the disability processes, to include both Federal and Medicaid policies and a sound understanding of the Sequential Evaluation Process.
The Training Unit is responsible for maintaining a working knowledge of electronic claim adjudication tools and procedures.
The Training Supervisor must design, compose, construct, maintain, coordinate, and present program related training at Disability Determination Services for all members of the staff, including management.
Supervise and evaluate performance of Disability Determination Analyst Trainees during their time in the training program.
This includes lecture and presentation-based training, in-classroom assessments, and casework.
The Training Supervisor must prepare and submit projection of needs for program training based on transmission of new policy mandates or need for refresher training based on federal returns and DDS QA review findings.
The Training Supervisor formulates training materials and communicates the information to affected employees through training sessions of various length.
The Training Supervisor maintains knowledge of current developments pertaining to Social Security disability guidelines.
The Training Supervisor maintains and continues to expand skills and knowledge related to training techniques and the development of effective training presentations.
All new disability determination examiner trainees report directly to a Training Supervisor.
The number of employees under the supervision of a Training Supervisor varies with number of positions available for new disability determination examiners.
The assigned training supervisor is responsible for biweekly performance reviews to include coaching and mentoring as well as time and leave approval.
Knowledge, Skills and Abilities / Competencies To receive credit for all of your work history and credentials, you must list the information on the application form.
Any information listed under the text resume section or on an attachment will not be considered for qualifying credit.
Qualified applicants must document on the application that they possess all of the following:
Demonstrated experience in mentoring and training.
Demonstrated experience in written and oral communication with individuals from varying backgrounds.
Minimum Education and Experience Requirements Some state job postings say you can qualify by an equivalent combination of education and experience.
If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
See oshr.
nc.
gov/experience-guide for details.
Bachelors degree from an appropriately accredited institution and four years of progressive experience as a Disability Determination Specialist; or an equivalent combination of education and experience.
Supplemental and Contact Information The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.
Due to the high volume of applications received, we are unable to provide information regarding the status of your application over the phone.
To check the status of your application, please log into your account and click Application Status.
You will either receive a call to schedule an interview or an e-mail notifying you when the job has been filled.
For technical issues with your applications, please call the NeoGov help line at 855-524-5627.
Applicants will be communicated with via e-mail only for updates on the status of their application.
If there are any questions about this posting other than your application status, please contact the DDS HR Office at 919-814-2441.
Applications must be received by 5pm on the closing date.
Please follow the instructions to apply online.
In order to receive credit for all of your work and education history, all information must be listed on the State of North Carolina application.
Statements such as see resume will not be accepted and will be considered incomplete.
Applicants seeking Veteran's Preference should submit a copy of Form DD-214.
RIF candidates must attach their notification letter.
A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems.
Following the interview process, the recommended candidate will be contacted and asked to submit to an initial pre-screen Federal background investigation through the SSA Office of Human Resources (DCHR).
If the pre-screen is favorable, a conditional job offer can be extended.
After a new hire's start date, continued employment is still contingent upon full suitability clearance through the DCHR, which entails submitting to a detailed security questionnaire and a potential interview from a DCHR investigator that may include the need for a medical release from the individual during the investigative process.
At any point during employment, a final determination by the SSA that the employee does not have a favorable suitability determination will lead to termination of employment.
DHHS selects applicants based on job related knowledge, skills & abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.
NOTE:
For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few.
Paid parental leave is available for eligible employees.
Some benefits require 30
hours work/week for participation.
01 I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment.
I have included all of this information within my application.
(NOTE:
AN ATTACHED RESUME DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION.
If you haven't completed the application requirements, please return to your application to finish it before submitting your application.
) Yes, I understand and have fully completed all requirements.
02 Please describe a time when you were asked to do something you didn't know how to do.
What steps did you take to understand/complete the tasks? What was the outcome? If you do not have any example, enter N/A.
03 Please check all that apply to reflect your progressive experience worked as a Disability Determination Analyst.
Completed the DDS Trainee Program Worked as a Disability Determination Analyst 1.
0 Worked as a Disability Analyst 1.
5 Worked as a Disability Analyst 2.
0 Worked as a Disability Analyst 2.
5 Worked as a Disability Analyst 3.
0 Worked as a Disability Analyst 3.
5 Worked as a Case Consultant/Assistant Supervisor Worked as a Supervisor Worked as a Disability Hearings Officer 04 Please describe your experience with training small or large groups.
If you do not have any experience, enter N/A.
05 Have you participated in the DDS Buddy/Mentor program for our new trainees as a Mentor? Yes No 06 Please describe your experience with mentoring.
How did you ensure that they learned what you were teaching? If you do not have any experience, enter N/A.
07 Please give an example of when you applied analytical and problem-solving skills in a work setting.
If you do not have an example, enter N/A.
08 Where did you learn about DHHS or this opportunity?) Company or OSHR Website Employee Referral Professional Association or Industry-specific job board Conference / Career Fair LinkedIn Other Social Media Theater Advertisement Internet Advertisement TV / Radio Indeed Other General Job Boards Google Other Search Engines 09 Please give additional detail where you learned of DHHS or this opportunity.
(e.
g.
, APA Annual Meeting in NYC in May 2021, Facebook, LinkedIn, Doximity, NC Substance Abuse Professional Practice Board, etc.
)) Required Question Recommended Skills Administration Assessments Claim Processing Coaching And Mentoring Communication Medicaid Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
