Service + Amenity Coordinator | HOTEL DU PONT | Le Cavalier
Service
Amenity Coordinator HOTEL DU PONT Le Cavalier Job Category :
Food & Beverage Requisition Number :
SERVI008683 Showing 1 location Job Details Description Job Summary Actively engage with our guests throughout their experience with us.
Manage all guest requests and In Room Dining orders received by telephone and coordinate with the team to ensure seamless and professional service.
Perform a range of other duties such as the coordination of guest amenities, the billing and charging of guest accounts and be the main point of contact for the department.
Summary of Essential Job Functions Answer the telephone and greet guests in a friendly manner using clear, verbal English communication.
Listen to callers to understand inquiries and requests, while obtaining all information necessary to process the guest's order according to hotel standards Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item's taste and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system.
Check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality.
Properly and accurately close guest checks; record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Set up and deliver all VIP amenities.
Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Required Abilities Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to pitch-in and help co- workers with their job duties and be a team player.
Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
Ability to access read and accurately input information using a moderately complex computer system.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Ability to sit for extended periods of time.
Ability to input 40 WPM on a computer keyboard.
Customer Satisfaction:
Our customers are what we are about.
One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff.
It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.
Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to PM Hotel Group.
Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE :
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.
Furthermore, the specific examples in each section are not intended to be all-inclusive.
Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.
Other job-related duties may be assigned by the associates supervisor.
Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an at will associate.
Qualifications Skills Behaviors :
Motivations :
Education Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Billing Computer Keyboards Courtesy Curiosity Customer Satisfaction Diplomacy Estimated Salary: $20 to $28 per hour based on qualifications.
Amenity Coordinator HOTEL DU PONT Le Cavalier Job Category :
Food & Beverage Requisition Number :
SERVI008683 Showing 1 location Job Details Description Job Summary Actively engage with our guests throughout their experience with us.
Manage all guest requests and In Room Dining orders received by telephone and coordinate with the team to ensure seamless and professional service.
Perform a range of other duties such as the coordination of guest amenities, the billing and charging of guest accounts and be the main point of contact for the department.
Summary of Essential Job Functions Answer the telephone and greet guests in a friendly manner using clear, verbal English communication.
Listen to callers to understand inquiries and requests, while obtaining all information necessary to process the guest's order according to hotel standards Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item's taste and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system.
Check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality.
Properly and accurately close guest checks; record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Set up and deliver all VIP amenities.
Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Required Abilities Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to pitch-in and help co- workers with their job duties and be a team player.
Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
Ability to access read and accurately input information using a moderately complex computer system.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Ability to sit for extended periods of time.
Ability to input 40 WPM on a computer keyboard.
Customer Satisfaction:
Our customers are what we are about.
One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff.
It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.
Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to PM Hotel Group.
Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE :
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.
Furthermore, the specific examples in each section are not intended to be all-inclusive.
Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.
Other job-related duties may be assigned by the associates supervisor.
Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an at will associate.
Qualifications Skills Behaviors :
Motivations :
Education Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Billing Computer Keyboards Courtesy Curiosity Customer Satisfaction Diplomacy Estimated Salary: $20 to $28 per hour based on qualifications.
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