Manager, Ops at PPD in Wilmington, NC
PPD is a leading global research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. At PPD, we are passionate, deliberate, and driven by our purpose- to improve health! MedCommis truly an exceptional area at PPD. We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory and compliance requirements around the world. As an Operations Manager you will manage a team of staff members for a particular program within the Medical Communications department and oversee the daily operations of the team. Summarized Purpose:
Manages the day-to-day operations of the program team. Supports staff members so that services are provided in accordance with client and company policies and procedures. May interact with the client and groups to discuss and resolve issues impacting client operations. Trains and supervises healthcare and non-healthcare, professional level program staff. Develops, coaches, andmentorsstaff.
Essential Functions:
May supervise program staff providing medical/clinical information, utilizing medical/clinical background to participate in, manage, and conduct quality review of medical/clinical work. Oversees and/or completes development of client reports and procedural documents. Maintains thorough program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoots program issues, monitors and ensures compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work. Acts as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new initiatives impacting the program. Oversees all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum. Acts as a resource for front line staff for assistance with managing their scope of service. May function as thefront-linehealthcare professional agent to cover services including but not limited to answering medical/clinical inquiries (where applicable) and documenting contacts, adverse events and product complaints. Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.
Salary Range:
$100K -- $150K
Minimum Qualification
Nursing, Healthcare ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Manages the day-to-day operations of the program team. Supports staff members so that services are provided in accordance with client and company policies and procedures. May interact with the client and groups to discuss and resolve issues impacting client operations. Trains and supervises healthcare and non-healthcare, professional level program staff. Develops, coaches, andmentorsstaff.
Essential Functions:
May supervise program staff providing medical/clinical information, utilizing medical/clinical background to participate in, manage, and conduct quality review of medical/clinical work. Oversees and/or completes development of client reports and procedural documents. Maintains thorough program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoots program issues, monitors and ensures compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work. Acts as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new initiatives impacting the program. Oversees all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum. Acts as a resource for front line staff for assistance with managing their scope of service. May function as thefront-linehealthcare professional agent to cover services including but not limited to answering medical/clinical inquiries (where applicable) and documenting contacts, adverse events and product complaints. Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.
Salary Range:
$100K -- $150K
Minimum Qualification
Nursing, Healthcare ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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